IAA Level 1 Regulated
Complaints Procedure
We are committed to fair and transparent handling of all client feedback. Our procedure ensures your concerns are addressed in compliance with IAA regulatory standards.
Transparent Resolution
Our Step-by-Step Process
01
Submit Your Concern
Detail your complaint in writing, including relevant dates and circumstances. This ensures we have all necessary information to begin our review.
02
Internal Review
Our dedicated team will acknowledge receipt promptly and conduct a thorough investigation. We aim to resolve all matters efficiently and fairly.
03
Formal Response
You will receive a comprehensive written response outlining our findings and proposed resolution. We strive for clear communication at every stage of the process.
04
IAA Escalation
If you remain dissatisfied, you have the right to refer your complaint to the Immigration Advice Authority (IAA) for independent review. Full details will be provided.